Get help
Locked out, or not sure what a result means? Start here.
Help centre
Every step and every number, explained, with what to do next. Signed in? The same articles are under Help in the app, where you can also send us a message.
Message us
A person reads every message. We’re in New Zealand, so if you write at the end of your working day it may well be the middle of our night, but we usually reply within one working day.
Can’t sign in
Email us from the address you signed up with and we’ll help you back in.
Plans, credits and invoices
Change plan, update your card and download invoices from Plan & billing in the app. For anything else about billing, email us.
Your data
To get a copy of your data or close your organisation, email us from an admin account. Closing ends access straight away, and the data is erased 30 days later.
Using Vizebel through an agency? Contact your agency first. They look after your workspace and can reach us if they need to.
Looking for a quick answer?
The FAQ covers pricing, credits, what a reading can tell you, and what happens to your data.